1. Who We Are？

Our website address is: https://crown11box.games.
We are the official provider and operator of the Crown11 application and its related services.

2. Information We Collect and How We Use It

We will only collect and use your personal information for the purposes described in this policy, in accordance with the principles of legality, legitimacy, and necessity.

2.1 Services Provided Directly to You

• Game Download and Account Registration: When you download the Crown11 application through this website and register a game account, we may collect your mobile phone number or email address to create your account and verify your identity. To comply with national regulations on real-name authentication and anti-addiction measures for online games, we also require your real name and ID number. We may provide, query, or verify this information with relevant real-name authentication authorities (such as national online game regulatory bodies, public security departments, or their partner institutions) to complete the verification process. Refusing to provide real-name information may result in inability to log in to the game or restrictions during gameplay.
• Device and Log Information: To ensure the normal operation of game services, optimize the product experience, and safeguard your account security, when you access this website or use the Crown11 application, we automatically collect your device information (such as device model, operating system version, unique device identifiers (e.g., IMEI/Android ID/IDFA, etc.), IP address, MAC address) and game log information (such as login logs, store purchase logs, activity logs, chat logs, etc.). This information is used to analyze abnormal account behavior, optimize performance in weak network environments, conduct game operation statistics and analysis, handle customer service complaints, and perform anti-cheating analysis.
• Payment Information: When you make in-game top-ups or purchases, we collect your top-up records and consumption records to enable transaction history inquiries and facilitate dispute resolution by customer service personnel. To safeguard your financial security, we also collect device information, IP addresses, and other data during payments to identify and prevent high-risk transactions.
• Interactive Content: When interacting with other players via text, images, voice, or video in in-game chat rooms, forums, or other social features, we may collect the content you send. This is used to filter and monitor inappropriate content such as pornography, violence, abuse, or malicious advertising, thereby maintaining a healthy gaming environment.

2.2 Permissions Requiring Your Authorization

To provide more robust game features, we may access specific permissions on your device after obtaining your consent. You can disable these permissions at any time within your device’s operating system.

• Geolocation: Upon your authorization, we may collect your geolocation data to enable features such as matching with nearby players and forming teams.
• Camera and Gallery: If you wish to upload profile pictures, share game screenshots, or use live streaming interactions, we may access your camera and gallery/storage permissions after obtaining your authorization.

2.3 Information from Third-Party SDKs

To ensure the secure and stable operation of the game and to enable specific features (such as payments, push notifications, ad delivery, and data analytics), the Crown11 application may integrate Software Development Kits (SDKs) provided by third-party service providers. These SDKs may collect and utilize your relevant information. We rigorously evaluate the compliance of third-party SDKs and enter into data security agreements with them. For details regarding the third-party SDKs we integrate, please refer to our separately published Third-Party Information Sharing List and SDK Directory.

2.4 Information Collection Without Your Authorization

In accordance with relevant laws, regulations, and national standards, we may collect and use your personal information without seeking your authorization or consent under the following circumstances:

• Where directly related to national interests such as national security and defense security.
• Where directly related to major public interests such as public safety, public health, and public awareness.
• Where directly related to criminal investigation, prosecution, trial, and enforcement of judgments.
• Where it is necessary to protect your or another individual’s vital legitimate interests, such as life, property, or reputation, but obtaining consent is impractical.
• Where personal information is collected from legally disclosed sources, such as legitimate news reports, government information disclosure channels, etc.

3. Cookies and Similar Technologies

• Comment Cookies: If you leave a comment on this site, you may opt to save your name, email address, and website address in cookies for future comments. These cookies last for one year.
• Temporary Cookies: When you visit the login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and expires when you close your browser.
• Login and Preference Cookies: When you log in, we use cookies to save your login information and screen display options. Login cookies last for two days, while screen option cookies last for one year. If you select “Remember Me,” your login status will persist for two weeks. Login cookies are removed when you log out.
• Third-Party Cookies: We or our third-party partners may collect and use your information via cookies and web beacons to remember your identity, analyze your use of our services, and optimize advertising. You may refuse or manage cookies through your browser settings, but this may affect your use of certain services or your experience.

4. Embedded content from other websites

Articles on this website may contain embedded content such as videos, images, or articles. Interacting with this content behaves exactly as if you were visiting those websites directly. These third-party websites may collect data about you, use cookies, embed additional third-party tracking tools, and monitor your interactions with the embedded content.

5. How We Share, Transfer, and Disclose Your Information

Sharing: We will not share your personal information with any company, organization, or individual, except in the following circumstances:

1. Compliance with Legal Obligations: To complete real-name verification and integrate with anti-addiction systems, we may share your real-name identity information within the scope permitted by laws and regulations.
2. Processing by Third Parties: To achieve the purposes outlined in this policy, we may engage third-party service providers (such as payment channels, customer service systems, or data analytics providers) to process your information. We will contractually bind them to ensure the security of your information.
3. SDK Providers: As described in the “Third-Party SDKs” section, we may share necessary information with SDK providers after obtaining your explicit consent.
4. Legal Requirements: We may disclose your personal information as required by applicable laws or upon request from administrative or judicial authorities.

Transfer: We will not transfer your personal information to any company, organization, or individual, except in cases involving mergers, acquisitions, or asset transfers. In such instances, we will require the new entity holding your personal information to continue adhering to this policy.
Public Disclosure: We will only publicly disclose your personal information under the following circumstances and after implementing security measures that meet legal standards:

1. After obtaining your explicit and separate consent.
2. When required by law, regulations, or mandatory administrative or judicial requirements.

6. How We Protect Your Information

We will implement various security technologies and procedures that comply with industry standards to establish reasonable data security measures. These measures are designed to prevent unauthorized access, use, disclosure, alteration, damage, or loss of your information.

We implement strict data processing access controls, permitting access to personal information only to employees and authorized personnel of service providers who require such access to assist us in processing personal information. These individuals are subject to strict confidentiality obligations.

In the event of a security incident such as a personal information leak, we will activate our emergency response plan to contain the incident and promptly notify you via public announcements, push notifications, or other appropriate means in accordance with applicable laws.

7. How Long We Retain Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and within the timeframes required by applicable laws and regulations.

Comments: If you leave a comment on this site, the comment and its metadata will be retained indefinitely to automatically recognize and approve any follow-up comments, eliminating the need for them to enter the moderation queue.

User Accounts: For registered users of this website, we also retain the personal information provided in their profiles. All users may view, edit, or delete their personal information at any time (except for usernames, which cannot be changed). Site administrators may also view and edit this information.

Game Data: During your use of Crown11 game services, we continuously retain your game data and personal information. When you decide to deactivate your game account, we will delete or anonymize your personal information within the statutory timeframe.

8. Your Rights

You have the following rights regarding your personal information. You may submit requests to us using the contact information provided in Section 10 of this policy:

Right to Access and Rectify: You have the right to access the personal information we hold about you and to correct any inaccuracies.
Right to Erasure: You may request that we erase your personal information under the following circumstances:

• Our processing of personal information violates laws and regulations.
• We collected or used your personal information without obtaining your consent.
• Our processing of your personal information constitutes a serious breach of our agreement with you.
• You no longer use our products or services, or you have voluntarily closed your account.
• We no longer provide products or services to you.

Please note: If the information you request to be deleted is essential for providing the game service, deletion may result in your inability to continue using the relevant service.

Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal information at any time. Withdrawal of consent does not affect the validity of personal information processing activities conducted prior to withdrawal.

Account Cancellation Right: You have the right to cancel your Crown11 game account. Upon account cancellation, we will cease providing all services associated with that account and delete or anonymize your personal information in accordance with applicable laws. You may request cancellation through the “Settings” menu within the game or by contacting customer service.

Accessing Copies of Personal Information: You have the right to obtain copies of the personal information you have provided.

9. How We Handle Personal Information of Minors

We place great importance on protecting the personal information of minors. Our products and services are primarily intended for adults.

In accordance with national policies on preventing online game addiction, we integrate with a unified anti-addiction system and impose reasonable restrictions on the gaming activities of users verified as minors. These restrictions may include limiting playtime and spending amounts.

If you are a child under the age of 14, please read and agree to this policy with your parents or other legal guardians before using our services. When collecting personal information from children with parental consent, we will only use or publicly disclose such information as permitted by law, with explicit consent from parents or guardians, or when necessary to protect the child.

If we discover that we have collected personal information from a child without verifiable parental consent, we will take steps to delete the relevant data as soon as possible.

10. How This Policy Is Updated

To provide you with better service, our business may change from time to time, and this Privacy Policy may be adjusted accordingly. When this Policy is updated, we will notify you of the relevant changes through appropriate means such as announcements on this website, in-game pop-ups, or push notifications. Please review this Policy periodically to ensure you are familiar with the latest version. Your continued use of our services after this Policy is updated constitutes your acceptance of the updated Policy.

11. How to Contact Us

If you have any questions, comments, suggestions, or complaints regarding this Privacy Policy or the processing of your personal information, or if you wish to exercise your rights under this policy, please contact us via the following methods:

Email: service@crwon11box.games

We will generally respond to your request within 15 business days.

13. Related Links

To help you better understand our services, you may also be interested in the following:

Crown 11 Login/Registration
Crown 11 App Updates
Crown11 App Detailed Introduction
Return to Crown11 Official Homepage